Technical Customer Support (f/m/d)

Bonn

Location

technical-support

Business

full-time

Employment

from now on

Start date

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That awaits you in your new job

For our client in Bonn we are looking for a Technical Customer Support (f/m/d). As a full time Technical Customer Support you are responsible for ensuring that products within the Company Group function properly. You work directly increases customer satisfaction.

Develop and maintain a complete understanding of our products and ongoing releases
Customer liaison via phone, email or remote control
Technical fault analysis & troubleshooting
Answer calls and e-mails in line with team
Keep customers (external and internal) informed of the status of their helpdesk issues
Monitor performance of installed software and hardware products
Respond quickly to urgent issues, escalating to product development team where required

Your skills

Qualified training in a technical area (technical communication, experience with fridge/reefer units or similar)
Ability as Technical Customer Support (f/m/d) to perform root cause analysis and replicate and test problems in multiple environments
Understanding of PC networking hardware/software conceptsFamiliarity with SQL / MS SQL server and databases
Taking decisions, finding solutions and coordinating and finishing projects independently
Transparent and trustworthy
Able to work independently as well as in a team
Native German and good English language skills (verbally and in writing), other European languages an advantage

Many good reasons for abakus

Are you looking for something? We have it!

Munich is a city at the heart of everything. It is one of the most beloved cities of Europe, it appeals to culture seekers, has a successful economy, and for decades has been a magnet for the high tech and media industries, as well as banks, insurance companies and various other service providers.

The Munich branch of the nationwide company abakus Personal has been in contact with renowned national and international companies since 1998 and knows their exact requirements. We provide staffing services in the areas of commercial staff, college graduates, professionals and executives, engineers, and IT professionals.

The services of abakus Personal extend from placing classic temp workers to the direct recruitment of employees, as well as a combination of these two forms.