We are looking for
München/Bonn or nationwide (Home Office)
Location
technical-support
Business
full-time
Employment
from now on
Start date
That awaits you in your new job
For our client in Bonn we are looking for a Technical Customer Support (f/m/d). As a full time Technical Customer Support you are responsible for ensuring that products within the Company Group function properly. You work directly increases customer satisfaction.
- Develop and maintain a complete understanding of our products and ongoing releases
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Customer liaison via phone, email or remote control
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Technical fault analysis & troubleshooting
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Answer calls and e-mails in line with team
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Keep customers (external and internal) informed of the status of their helpdesk issues
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Monitor performance of installed software and hardware products
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Respond quickly to urgent issues, escalating to product development team where required
Your skills
- Qualified training in a technical area (technical communication, experience with fridge/reefer units or similar)
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Ability as Technical Customer Support (f/m/d) to perform root cause analysis and replicate and test problems in multiple environments
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Understanding of PC networking hardware/software conceptsFamiliarity with SQL / MS SQL server and databases
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Taking decisions, finding solutions and coordinating and finishing projects independently
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Transparent and trustworthy
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Able to work independently as well as in a team
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Native speaker German and good English language skills (verbally and in writing), other European languages an advantage
Many good reasons for abakus
Are you looking for something? We have it!
Munich is a city at the heart of everything. It is one of the most beloved cities of Europe, it appeals to culture seekers, has a successful economy, and for decades has been a magnet for the high tech and media industries, as well as banks, insurance companies and various other service providers.
The Munich branch of the nationwide company abakus Personal has been in contact with renowned national and international companies since 1998 and knows their exact requirements. We provide staffing services in the areas of commercial staff, college graduates, professionals and executives, engineers, and IT professionals.
The services of abakus Personal extend from placing classic temp workers to the direct recruitment of employees, as well as a combination of these two forms.
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Fair payment
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Holiday pay & Christmas bonus
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Premium payment for special services
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Order related fare
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Good working atmosphere
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Staff events
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Employee recruiting activities
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Social responsibility
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In-house academy